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WP Hero is a global WordPress & WooCommerce support  company. We specialize in helping individuals and small businesses run successful, engaging websites. We will fix, update, optimize, backup and improve your site.

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2 hours per month of Woo/WordPress Support
 

Monday - Friday Support

Offsite Daily Backups

Monthly Managed Plugin Updates

Monthly Managed WordPress & WooCommerce Updates




GET STARTED

Woo Essentials

$69/mo

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Ultimate

$449/mo

Managed WooCommerce Plus

Cloud Web Hosting  - Get On Our Super Hero Servers

$200 worth Officially Licensed WooCommerce Extensions

Custom Development (8hrs / mo) - Anything You Need to Keep Crushing Your Sales Numbers



GET STARTED

Managed WooCommerce

$179/mo

Essentials Plan Plus:

Unlimited WooCommerce Support Tasks*

Weekend Support

2 FREE PREMIUM plugins from WPMU DEV  

Offsite Hourly Backups

Weekly Managed Plugin Updates

Weekly WordPress & WooCommerce Updates

Uptime Monitoring

Security Scanning

Speed & Performance tuning

Free Staging Environment

Detailed Monthly Report


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First Task Free

Try Our WooCommerce Support for 30 Days Risk Free

If you aren’t happy with our service we’ll refund your money. No questions asked.


Frequently Asked Questions

Do you really offer unlimited Support?*

"Yes, our Managed Woo and Ultimate plans come with Unlimited Support. Simply put - you can give us any task - we don't limit our support to "small tasks" or "30 minutes". Our only limitation is the number of tasks you can have active at any one time. Custom Development ( custom coded solutions is also available on our Ultimate plan)."

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What's the difference between Support and Custom Development?

"Custom Development is available on your "Ultimate Plan". A general helpful rule is that if a solution involves creating custom PHP coding then it falls into the "Custom Development" bucket. Just send in your request and we will let you know if Custom Development is required. In the vast majority of cases it's not and if only a small coding change is required we are happy to do that."

Do you offer SEO?

"We don’t offer search optimization as part of our service. But we will happily install great SEO plugins and give you advice on how to use them effectively. SEO is a long process with slow results and becoming more difficult as paid advertising increases in importance. Therefore we think you’re better off focusing on content and spreading your presence through your website and social media. That’s where we can really help you."

Are your free plugins licensed?

"Yes of course! All of our free plugins are fully approved and licensed by the developer. We can offer these plugins as part of our service because of our bulk purchasing power. "


Do you offer refunds if I don’t like the service?

"We’re confident that you will love our service and wonder how you ever lived without us! But if for some unimaginable reason you would like to cancel the service, we offer a no quibble refund within the first 30 days. Refunds after that are on a pro-rata basis."

My shopping cart is not running on WooCommerce.  Can you still rescue me?

"We’d love to help, but we specialize in WordPress and WooCommerce support. We focus on one thing and we do it well. If you want to transition your website to WordPress, contact us and we’ll put you in touch with the web design heroes at our parent organization."

Is my data safe?

"We look after websites that are processing hundreds of thousands of dollars in sales every month. We take the safety and security of your data very seriously. This is one of the reasons why, unlike some other web support services, we do not use sub-contractors. All work is undertaken by direct employees in our in-house development centre."

What does performance tuning include?

"Any successful e-commerce store must operate an efficient and fast loading website. We are happy to help optimise your website to ensure that it loads and renders as fast as possible. Every website is unique and therefore our solution varies from site to site, but it usually includes optimising caching, finding time hungry plugins and reducing render blocking code as much as is possible (depending on site design)."

You do the selling.  We'll handle the tech stuff.