WooCommerce Support by Experts

The Best Places to Find WooCommerce Help and Support

Written by Lindsay LiedkeDate: Last Updated on

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UPDATED:

We added some additional WooCommerce Communities/forums to the list…

 

WooCommerce is an exceptional eCommerce platform plugin which runs exclusively on WordPress CMS. Designed to give you all the functionality and design you need to create the online shop of your dreams, whilst maintaining full ownership and control on your data and digital assets.

However, building an online shop from scratch and running one on a daily basis is not always easy, despite what some will have you believe.

Sure, at its most basic level, starting an online store is simple. However, for online retailers with products and services available for a customer base that spans the globe, things can get a little tricky if you don’t know what you are doing.

That’s where high quality WooCommerce help comes in handy.

Today I am going to share with you several places where you can find superior help and support with WooCommerce for those times you just get stuck and need support.

After all, knowing where to look for help is half the battle.

Top Places for Finding WooCommerce Help

1. WooCommerce Support Forum

Forum help (no phone number) is available on the WooCommerce Support Forum

It would seem obvious that starting here is a good idea if you need help with your WooCommerce plugin. And, since WooCommerce is such a powerful (and popular!) plugin, you can expect the support forum to be active at all times, despite being a free plugin.

  • You must register with WordPress.org to access
  • Forum maintained by WooCommerce source developers and community users
  • The time it takes to receive a response can be frustrating

In the end, this is a great starting point to some additional help and direction with WooCommerce. However, for those with complex questions, or very little patience, keep reading and find help elsewhere.

2. Official WooCommerce Website

If you're a DIY-er, you can get WooCommerce help from the Official WooCommerce Documentation

For those using the free WooCommerce plugin, with no additional premium add-ons, support is limited on the official WooCommerce website. However, if you are good at troubleshooting yourself, there are plenty of extensive and easy to understand articles and documentation written on the WooCommerce site. You will find all of the official WooCommerce documentation on their docs subdomain docs.woocommerce.com. This documentation will provide support and advice for the core WooCommerce plugin as well as the official WooCommerce extensions – which are purchased on the WooCommerce site.

  •  View articles related to WooCommerce installation, settings, and courses
  • Access developer documentation
  • Get in contact for basic, technical, or sales questions

Keep in mind that in order to submit a help ticket, you must be an existing WooCommerce customer.

 

3. Reddit

WooCommerce Support

Reddit has a thread dedicated to WooCommerce Help and Support – reddit.com/r/woocommerce/. It is fairly active and there is a good selection of skill levels available to get advice from. Though I would say in general it is aimed at the higher technical level rather than basic questions.

They try to keep it free from links and spam, so the advice you get should (hopefully) be unbiased honest advice. But of course this is the internet, so always get a range of opinions!

  • Active Community
  • Technical Advice From Other Developers

4. WooCommerce Slack Community

WooCommerce Support

You have probably heard of Slack by now. The awesome communications tool for the workplace that almost everyone (including us) use to bring harmony to our team communication! The secondary function of Slack is that it’s also a great way to great communities around topics of interests. There are hundreds of Slack communities out there. Including one for WooCommerce Support.

To get connected you simply need to sign up here. You will then be emailed an invite. The community is active and has WooCommerce employees hanging around as well. I would say that again it is probably aimed at the developer rather than the average user. But you certainly should be pointed in the right direction if you ask a question here.

5. quora.com

WooCommerce Support

 

Quora has answers on every topic under the sun – including questions on WooCommerce help. Post a question here and you will surely get a number of responses.

However be warned that a lot of people post answers simply to get links to their own products or traffic to their personal blogs. So we would suggest that you carefully check that the answers and advice you get is correct.

So probably best use it for more general questions around WooCommerce.

 

 6. WooCommerce (Advanced) Facebook Group

The Advanced WooCommerce Facebook group offers WooCommerce help

Claiming to be an advanced Facebook Group dedicated to all things WooCommerce, this is a great and very interactive place to pick the minds of people with varying levels of WooCommerce expertise. And, all you have to do is join the closed group and start discussing.

Designed as a place for WordPress developers, online store owners, and WooCommerce enthusiasts to get together and share ideas and get help and support from each other.  This page also focuses on the advanced functionality of WooCommerce. In the end, this is the place to go when you have a tough question that goes beyond the basics.

If you are looking for a more even-keeled Facebook group, check out the WooCommerce Help & Share group. Created as a place for people of all levels to talk about WooCommerce, you can get even basic questions answered here.

7. WooCommerce Help & Share (Facebook Group)

Billed as a perfect place to talk WooCommerce and created as a place for people of all levels to talk about WooCommerce, you can get even basic questions answered here.

This group is actually larger than the Advanced Facebook Group with over 21,000 members. It is a closed group, so you will need to apply to get accepted, but this should not be a problem.  A great place to hang out and learn from other WooCommerce owners and get support for your WooCommerce questions.

8. Local Meetup Groups

WooCommerce help is available at many Meetups

Depending on what city you live in, you may have access to weekly meetup groups specifically geared towards WooCommerce. For instance, in Las Vegas I can attend a weekly meetup that focuses on everything Woo-related. Learn new things, ask questions, and enlist the help of WooCommerce enthusiasts, all for free, at a meetup group in your area.

9. Professional WooCommerce Help

Of course we can’t miss professional Support! You are, after all, reading this blog on a professional WooCommerce Support Service’s website .

Most of what has been mentioned so far is free support. You will of course need to pay for professional support. But the big advantage is that a professional WooCommerce support service such as WP Hero – will undertake the work for you and give you a guarantee on the result. So you end up saving a lot of time and effort.

WP Hero

WooCommerce live support and help is available from WP Hero

At WP Hero, you not only get WooCommerce help and management, but highly specialized support for all things WordPress related as well.

We are specifically designed to help online business owners and retailers make the most of their websites, money, and time, without the need to hire a full time IT department, we offers things such as:

  • WooCommerce performance tuning
  • Daily offsite backups
  • 24 hour email support
  • 1-click staging environments
  • Laser focused, specialized help with all things WooCommerce

We also find that many customer really appreciate the peace of mind that hiring a professional WooCommerce Maintenance brings.  Check out our blog for more articels on WooCommerce – such as how to set up WooCommerce membership sites, how to boost revenue with Woo Extensions, and even how to secure a free SLL certificate for your online shop for added security.

Anyhow – enough about us, onto…

 

10. WooBeginner

You can find WooCommerce help on woobeginner.com

WooBeginner is a free WooCommerce resource site just for beginners. Offering tips, tricks, and other WooCommerce related resources, you will be able to step up your retail game and start making more profit with your online store.

Enjoy hundreds of articles focusing on WooCommerce and eCommerce in general, sign up for their newsletter and always know what the newest Woo news is, and even contact them directly if you are still having trouble with something in your WooCommerce store.

11. SiteGround Hosting

Great WooCommerce customer support from Siteground web hosting

In order to have a successful online shop, you will need to look for features in your web hosting company such as:

  • High security SSL certificates for protecting customers’ personal and financial information
  • A well-dedicated IP address to avoid blacklisting
  • Fast speed, exceptional performance, and little downtime
  • Proper measures to handle unexpected surges in site traffic
  • Superior technical support (live chat, email, phone, or ticket system)

Siteground is one of the most affordable shared hosting providers on the market today. In addition, they offer plenty of WooCommerce support with their specialized WooCommerce hosting plans.

WooCommerce hosting with SiteGround includes pre-installment and management of all eCommerce software needed for your website. In addition, it comes PCI compliant and with a free SSL certificate. Plus, you receive managed website hosting services such as automated updates and daily backups of your site.

And, as far as support is concerned, you can expect around the clock ticket support, live chat, and phone support. Accessing WordPress and WooCommerce experts any time you need help, you will see each member’s technical background, years of experience, specific areas of expertise, and even their personal interests.

Final Thoughts

Altogether, deciding to create a WooCommerce store is an exciting time for any business owner. It’s the perfect opportunity to take an already established WordPress website and make it better, complete with blog and eCommerce shop design and functionality.

However, as with all things in life, you will run into problems here or there with your store. This is especially true if you are aiming to grow a large business with lots of generated revenue.

Knowing where to get WooCommerce help is going to lessen the stress that comes with website issues. In all, there are so many different support options available. And, someone out there is going to have experienced your problem in the past and have the perfect solution for you.

Have you used any of the above-mentioned platforms to get WooCommerce help? I would love to hear all about it in the comments below!

 

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